1.) Returns and Exchanges

Thank you for shopping at Sentinel Safety. If you are not entirely satisfied with your purchase, we’re here to help.

2.) Eligibility for Returns

   2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

   2.2 Items ineligible for return include, but are not limited to, personalized items, final sale items, and items marked as non-returnable.

3.) Return Process

   3.1 To initiate a return, please contact our Customer Service team at [email protected]  within [number] days of receiving your item.

   3.2 Our Customer Service team will provide you with instructions on how to return the item, including the return shipping address.

   3.3 Please include a copy of the original packing slip or order confirmation in the return package.

4.) Return Shipping Costs

   4.1 Customers are responsible for the return shipping costs unless the return is due to a Sentinel Safety error or a defective product.

   4.2 For returns due to our error or a defective product, Sentinel Safety will provide a prepaid shipping label.

5.) Refunds

   5.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   5.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

6.) Exchanges

   6.1 If you need to exchange an item, please contact our Customer Service team. Exchanges are subject to product availability.

7.) Damaged or Defective Items

   7.1 If you receive a damaged or defective item, please contact our Customer Service team within [number] days of receiving the item. We will arrange for a replacement or refund.

8.) Late or Missing Refunds

   8.1 If you haven’t received a refund yet, first check your bank account again.

   8.2 Then contact your credit card company; it may take some time before your refund is officially posted.

   8.3 If you’ve done all of this and you still have not received your refund, please contact us at [email protected] with “Refund” in the Subject line.

9.) Contact Information

If you have any questions about our Return Policy, please contact us at [email protected].